We want you to be fully satisfied with your purchase. If you are not, we’re here to help. Please review our refund and returns policy below.
Eligibility for Returns
To qualify for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be returned in the original packaging, including all accessories, manuals, and tags.
- Be accompanied by a valid receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Perishable goods (e.g., food, flowers, newspapers, magazines).
- Intimate or sanitary products.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
Partial Refunds
In specific situations, only partial refunds may be granted:
- Books with obvious signs of use.
- Opened media (CDs, DVDs, VHS tapes, software, video games, cassettes, vinyl records).
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
Refunds
Once we receive and inspect your return, you will receive an email notification confirming:
- That we have received your item.
- Whether your refund request is approved or rejected.
If approved, your refund will be processed, and the credit will be applied automatically to your original method of payment within a set number of business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as posting times may vary.
- Contact your bank—some processing time is often required.
If you have completed these steps and still haven’t received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items may be refunded. Sale or clearance items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at {email address} and send your item to: {physical address}.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.
- If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be issued to the gift giver.
Shipping Returns
To return your product, please mail it to: {physical address}.
- You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, delivery times for exchanged items may vary.
- For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need Help?
If you have any questions about our refunds and returns policy, please contact us at: {email address}.